Terms and conditions:

Returns and Exchanges

If for any reason you are not satisfied with your order, you may return the merchandise within 30 days* from the date of purchase. We can only refund or exchange merchandise that is in saleable condition; shipping and handling charges cannot be refunded.

To return an item, complete the form that comes with your order, and send your shipment to:
Aquarium of the Bay
PIER 39
The Embarcadero at Beach Street
San Francisco, CA 94133

Online customers will receive an email once the refund has been processed. Please allow 3-5 business days for the refund to appear on your credit card statement.
*Applies to online purchases only.

Damaged Merchandise

If your order is damaged or defective at the time of delivery, or the incorrect item was sent, please contact Customer Service.

Shipping and Handling

Shipping charges apply to each address.
Delivery times as follows:
· United States: 5-10 business days

Surcharges

A $15 per item surcharge will apply to oversized items shipping to addresses within the US. For more information, contact Customer Service at [email protected].

Bulk Orders

The purchase of more than 10 units of any one product is subject to approval and may result in additional shipping charges.

Shipping Delays

We will inform you of any delay in shipping that exceeds 10 days.