Retail Return Policy
Last updated 8/29/2023
All sales are final. No cash refunds will be issued.
- To be eligible for an exchange, you must contact us within 7 days of purchase date.
- To complete your exchange, we require the original receipt or proof of purchase and original tags attached.
Exchanges are limited to damaged product.
Non-returnable, non-refundable, non-exchangeable:
- Gift cards
- On Sale items
To return your product purchased online, please contact us prior to shipping the item.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Lost or Stolen Packages
Bay.org (Dba Aquarium of the Bay) is not responsible for lost or stolen packages.
If you have questions please contact:
Refund Policy subject to change, subject to availability.